Contact us
Chat first
The launcher sits in the corner of every page and there is a person behind it at any hour, the quiet ones included. Most questions are settled there in a couple of minutes, faster than anything written.
When to write instead
Use [email protected] when a file has to travel with the message, when you are opening a formal complaint, or when the answer needs to leave a record. Written tickets are answered within 24 hours. There is no phone line, and we will never ask you to call one.
What to put in a first message
- The email address the account was opened with, so it can be found without a round trip.
- Which market you play from: the same brand runs eleven markets and the rules differ by market.
- For a payment: the method, the amount in your own currency and the day the movement shows.
- For a bonus: which offer it was, and what the account showed at the moment of the problem.
Response times
| Channel | Usual reply | What it handles |
|---|---|---|
| Live chat | About two minutes | Access, bonuses, a payout that has not landed |
| Within 24 hours | Verification, complaints, anything with an attachment |
Verification, and what we never ask for
Identity checks run by email. Send a government issued document and a proof of address, both legible end to end. Nobody here will ask for your password, a card security code, or a confirmation code sent to your phone. A message that does is not from us, whatever the sender address looks like.
Limits and stepping away
Deposit limit, loss limit, session reminder, cooling off period and account closure all sit in the account settings, and this desk will set any of them on request. Each market's own help line is named at the foot of that market's page. You have to be 18 to hold an account.
Write to us
The form below lands in the same inbox as the address above.
Message received
Thanks for writing in. Support will reply to the address you gave us, usually within a few hours.